Our Return Policy


1. The right to return a package

You have the right to return the product within fourteen days from which you, or a third person named by you, has taken possession of the product. 

2. Requesting a Return

In order to exercise your right to return a product, you must inform us
(SmartTechShop, smarttechshopde@hotmail.com) of your decision by means of a
clear statement sent via e-mail.  The e-mail should mention your name, address, date of order and order number.  The package needs to be sent (but not necessarily received) within this 14 day period. 

3. Consequences of Revocation

Once a return has been requested and the package has been received by our team, we shall reimburse to you all payments received from you at the latest fourteen days from when we receive the package. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. 

4. Return Costs

The direct costs involved with returning the goods will not be refunded 
for and will not be paid for by us.

5. Return Procedure

Once we receive your return request, we will provide you with the address of the warehouse to which your product needs to be returned to, along with any other information necessary for the return.